📦 Shipping FAQ — Your Questions Answered
🌍 General Shipping Questions
Q: Where do you ship from?
We collaborate with trusted fulfillment partners across Europe and the United States. Orders are automatically routed to the nearest available fulfillment center to optimize delivery times.
Q: Do you offer free shipping?
Yes. We provide free standard shipping on all jewelry and clothing orders worldwide.
Beauty products also ship free with standard delivery, with an express option available for €7 flat rate in eligible regions.
Q: How can I track my order?
Once your order ships, tracking details are automatically sent via email and synced to your account for real-time monitoring.
⏱️ Delivery Times
Q: How long will my jewelry order take to arrive?
Delivery estimates vary by destination:
🇺🇸 United States: 5–7 business days
🇨🇦 Canada: 7–10 business days
🇬🇧 United Kingdom: 3–5 business days
🇪🇺 Europe: 3–10 business days
🇦🇺 Australia: 3–10 business days
🌍 Global: 7–14 business days
Q: What about clothing delivery times?
Clothing ships free with these estimated timeframes:
🇺🇸 United States: 4–11 business days
🌍 Local fulfillment regions: 2–5 business days
🌎 International: 10–30 business days
💄 Beauty Shipping
Q: Where can beauty products be shipped?
Beauty items are currently available in select regions including the United States, United Kingdom, and most European countries due to regulatory and logistics requirements.
Q: How long does beauty delivery take?
Estimated beauty delivery times:
🇺🇸 United States: 3–7 business days
🇬🇧 United Kingdom: 3–5 business days
🇪🇺 Europe: 3–10 business days
Delivery windows may vary depending on local carrier operations and customs procedures.
Q: Can beauty products be shipped worldwide?
Due to shipping regulations for cosmetic items, availability may vary by destination. If your country is not supported at checkout, the item cannot be shipped to that location.
Q: Is express shipping available for beauty?
Yes. Express delivery is available for select European regions at a €7 flat rate.
Q: My order hasn’t arrived yet. What should I do?
First, review your tracking details. If your order is beyond the estimated delivery window, please contact us at hello@astralsignature.com with your order number and we’ll assist you promptly.
🔄 Returns & Exchanges
Q: What is your return policy?
We offer a 30-day return policy on eligible items. Products must be unused, unworn, and in original condition.
Q: How do I start a return?
Log into your account, access your order history, and select Request Return on the eligible order.
Q: Who pays for return shipping?
Defective or incorrect items are returned at our expense. Preference-based returns may incur return shipping costs.
Q: How long does it take to process my refund?
Refunds are processed within 5–10 business days after inspection.
🌎 International Shipping
Q: Do you ship internationally?
Yes. Jewelry and clothing ship worldwide. Beauty products are available in select regions.
Q: Will I have to pay customs or duties?
Import duties or taxes may apply based on destination country regulations and are the responsibility of the recipient.
Q: Can I change my shipping address after placing an order?
Address changes are possible only before shipment. Contact hello@astralsignature.com immediately.
📍 Order Issues
Q: What if my package is lost or damaged?
Contact us with your order number and supporting photos if applicable.
Q: Can I expedite my shipping?
Express shipping is currently available for select beauty products. Other items follow fulfillment partner shipping speeds.