Refund Policy
Our Commitment to Your Satisfaction
At Astral Signature, we want you to love every piece you receive. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange for eligible items.
Eligible Returns
To be eligible for a return, items must be:
- Unworn, unused, and in original condition
- In original packaging with all tags attached
- Free from any signs of wear, washing, or alterations
Non-Returnable Items
Due to the personalized nature of our print-on-demand products, the following items cannot be returned unless defective:
- Custom or personalized items
- Items marked as final sale
- Gift cards
How to Initiate a Return
To start a return, please contact us at [tu email] with:
- Your order number
- The item(s) you wish to return
- Reason for return (optional but helpful)
We'll respond within 24-48 hours with return instructions and a return authorization if approved.
Refund Process
Once we receive and inspect your return:
- Approved refunds are processed within 5-7 business days
- Refunds are issued to your original payment method
- Please allow 5-10 business days for the refund to appear in your account
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.
Exchanges
If you'd like to exchange an item for a different size or style, please contact us. We'll help you process a return and place a new order to ensure you get exactly what you want.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos. We'll arrange a replacement or full refund at no cost to you, including return shipping.
Questions?
If you have any questions about our refund policy, please don't hesitate to reach out here. We're here to ensure you have a wonderful experience with Astral Signature. ✨